Returns & Exchanges Policy
We want you to be fully satisfied with your purchase, which is why we offer a 30-day return window for all unused items in their original packaging. Please note that for hygiene and safety reasons, we cannot accept returns on any glass products that have been used or have come into contact with water.
Initiate Your Return
Contact our support team with your order number and photos of the unused item to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully pack your item in its original box with all protective padding to prevent breakage during transit, as we cannot refund items damaged during return shipping.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.
Quality Inspection & Refund
Once our warehouse receives and inspects the item to ensure it is unused, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing